Greetings, noble adventurers and esteemed members of the LARP community!
At Larp Fashion Shop, we understand that even the most carefully chosen medieval gear may occasionally require adjustment or return. Whether your gambeson doesn’t fit quite right or your elven cloak isn’t the perfect shade for your character, our Returns & Exchanges Policy ensures your quest for the perfect LARP attire ends successfully.
⚠️ Important Notice
You have 15 days from the date you receive your items to initiate a return or exchange request.
The Quest for Returns & Exchanges
Step 1: Prepare Your Return
Gather the items you wish to return or exchange, ensuring they meet our requirements:
- Items must be unused and in original condition
- All original tags and packaging must be intact
- Items must be in resalable condition
Step 2: Contact Our Customer Service Scribes
Send your return or exchange request to our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Message:
Greetings, noble scribes of Larp Fashion Shop!
I wish to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Date of Purchase: [Purchase Date] Items to Return/Exchange: [List items with quantities] Reason for Return/Exchange: [Please describe] For Exchanges: Desired replacement items/sizes: [Specify details] Your Name: [Your Full Name] Email Address: [Your Email] Shipping Address: [Your Address]
May your quill never run dry!
[Your Name]
Step 3: Receive Return Instructions
Within 2 business days, our customer service scribes will send you detailed return instructions, including:
- Return shipping address
- Return authorization number
- Any special instructions for your specific items
Step 4: Ship Your Return
Package your items securely and ship them to the address provided. We recommend using a trackable shipping service.
Refund Processing
Timeline for Refunds
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.
Items That Cannot Be Returned
🏹 Restricted Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Drinking Horns (for hygiene reasons)
- Earrings (unless defective and unopened)
- Custom or Made-to-Order Items
- Items marked as “Final Sale”
Exchange Requests
For exchanges, we’ll ship your replacement items once we receive and process your return. If the exchange item costs more than the original, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Defective or Incorrect Items
If you receive defective items or incorrect products, please contact us immediately at [email protected]. We’ll arrange for a prepaid return shipping label and expedite your replacement or refund.
📜 Contact Our Customer Service Scribes
For any questions about returns or exchanges, please contact us:
Email: [email protected]
Address: 4152 Tail Ends Road, TUCSON, US 85701
Response Time: Within 2 business days
May your returns be swift and your LARP adventures legendary!
Your faithful merchants,
The Larp Fashion Shop Guild